Data Deletion Policy
How individuals can request deletion of personal information held or processed by Validate Group, how requests are verified, and when certain information may need to be retained.
Request Deletion of Your Personal Information
Validate Documents and Data Verification Services LLC (“Validate Group”, “we”, “us”, or “our”) respects the privacy of individuals and is committed to protecting personal information processed through our website, verification portal, background verification services, WhatsApp communications, email communications, and other digital services.
This Data Deletion Policy explains how individuals can request deletion of their personal information held or processed by Validate Group.
Use the subject line: “Data Deletion Request”
Introduction
Validate Documents and Data Verification Services LLC (“Validate Group”, “we”, “us”, or “our”) respects the privacy of individuals and is committed to protecting personal information processed through our website, verification portal, background verification services, WhatsApp communications, email communications, and other digital services.
This Data Deletion Policy explains how individuals can request deletion of their personal information held or processed by Validate Group.
Back to top ↑How to Request Data Deletion
Individuals may request deletion of their personal information by sending an email to:
Subject line: “Data Deletion Request”
To help us identify the relevant records, please include, where applicable:
- Full name
- Registered email address
- Mobile/WhatsApp number
- Application or reference number
- Description of the information or account you want deleted
- Any other information reasonably required to identify your records
Email Deletion Request
You may submit your deletion request directly by email. Please send your request from the email address associated with your Validate Group account or application, where possible.
If the request is sent from a different email address, Validate Group may request additional information to verify the identity of the requester before processing the request.
Back to top ↑Identity Verification
To protect personal information from unauthorized deletion requests, Validate Group may request reasonable information to verify the identity of the person making the request.
We may be unable to process a request where we cannot reasonably verify the identity or authority of the requester.
Back to top ↑Processing of Deletion Requests
Once we receive a deletion request and complete any required identity verification, we will review the request and determine whether the information can be deleted under applicable laws, regulations, contractual obligations, and legitimate business requirements.
Where deletion is permitted, we will take reasonable steps to delete, anonymize, or securely remove the relevant personal information from our active systems.
Information That May Be Retained
Deletion of personal information is subject to applicable legal, regulatory, contractual, security, audit, fraud-prevention, and dispute-resolution requirements.
Validate Group may therefore retain certain information where retention is required or permitted by applicable law or where necessary to:
- Comply with legal or regulatory obligations
- Complete or document a verification service
- Maintain required business records
- Prevent fraud, misuse, or security incidents
- Resolve disputes or enforce contractual rights
- Meet audit or compliance requirements
Where information must be retained, it will be protected and retained only for the period reasonably required for the applicable purpose.
Back to top ↑WhatsApp and Meta-Related Data
Validate Group may use the WhatsApp Business Platform and Meta services to communicate transactional information relating to verification applications.
Examples include:
- Application received notifications
- Verification status updates
- Requests for additional information
- Verification completion notifications
- Other service-related communications
Individuals may request deletion of personal information associated with their WhatsApp or Meta-related interaction with Validate Group by emailing:
Subject line: “Data Deletion Request”
A request to delete WhatsApp-related information does not necessarily require deletion of information that Validate Group is legally or contractually required to retain.
Back to top ↑Account and Application Deletion
Where applicable, a deletion request may relate to:
- Validate Group portal account information
- Applicant contact information
- WhatsApp contact information
- Application information
- Email communication records
- Other personal information associated with the individual's interaction with Validate Group
Request Confirmation
After reviewing and processing a valid deletion request, Validate Group will provide confirmation by email where appropriate.
The time required to process a request may depend on the nature and complexity of the request, the information involved, and any applicable legal or regulatory requirements.
Back to top ↑Contact Us
For data deletion requests or questions regarding this policy, please contact us via email:
Changes to This Policy
Validate Group may update this Data Deletion Policy from time to time to reflect changes in our services, systems, legal requirements, or privacy practices.
The latest version will be published on our website with the applicable “Last Updated” date.
Back to top ↑