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Have questions or need support? Whether you're seeking verification solutions, background screening services, or simply want to learn more — our team is ready to help.

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Looking for corporate screening, due diligence, or verification solutions for your organization.

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Schedule a call or meeting with our team to discuss your specific verification requirements.

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Candidate Support

Individual candidates seeking MOHESR degree verification or tracking an existing application.

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For business inquiries, our team typically responds within 1 business day.

Contact Details

Sales & Businesssales@validategroup.com
Office HoursMon – Fri: 8:00 AM – 5:00 PM GST
Head OfficeDubai, United Arab Emirates

Global Reach

150+ CountriesVerification services worldwide with local depth and international reach.
100+ On-Ground TeamLocal experts across key markets ensuring accuracy at the source.

Quick Access

Existing clients can submit verification requests and track progress directly through TrueValidate.

Track Application Client Login — TrueValidate
FAQs

Frequently Asked Questions

Everything you need to know about background screening, compliance, and working with Validate Group.

Background screening is the process of verifying a candidate's or individual's professional, educational, financial, or criminal history to ensure accuracy, assess potential risks, and safeguard your organization's assets, reputation, and existing employees. It is crucial for making informed hiring decisions, complying with regulations, preventing fraud, and fostering a secure and trustworthy environment within your company.
Any organization or individual needing to verify credentials, assess risk, or ensure compliance can benefit. This includes HR departments, recruiters, legal firms, financial institutions, government entities, real estate agencies, educational institutions, and even individuals requiring personal verification.
  • Misrepresentation: Unqualified candidates falsifying credentials.
  • Workplace Violence & Theft: Identifying individuals with relevant criminal histories.
  • Fraud & Embezzlement: Uncovering financial misconduct or adverse credit history.
  • Reputational Damage: Avoiding association with individuals who have a problematic past.
  • Non-Compliance: Ensuring adherence to industry-specific regulations and local laws.
  • Insider Threats: Protecting sensitive data and intellectual property.
  • Education Verification: Confirming academic degrees, diplomas, and certifications.
  • Employment Verification: Validating past employment dates, roles, and reasons for leaving.
  • Criminal Record Checks: Searching for felony, misdemeanor, or other criminal convictions.
  • Credit & Financial Checks: Assessing financial stability and responsibility.
  • Reference Checks: Gaining insights from professional references.
  • Identity & Document Verification: Authenticating identity documents and passports.
  • Regulatory & Sanctions Checks: Screening against global watchlists and sanctions lists.
  • Professional License Verification: Confirming active and valid professional licenses.
  • Drug & Health Screening: Facilitating checks for substance abuse or medical fitness.
We adhere to rigorous quality control measures and leverage a multi-layered verification approach. This includes direct contact with primary sources (universities, employers), utilizing reputable databases, employing advanced technology, and conducting thorough cross-referencing. Our team of experienced analysts meticulously reviews all data points before finalizing a report.
Turnaround times vary depending on the type and scope of checks required, the responsiveness of third-party sources, and the specific country involved. We strive for efficiency and will provide an estimated turnaround time for your specific package during the proposal phase. We also offer expedited services for urgent requirements.
Starting with Validate Group is simple. You can request a quote through our website form, contact us directly via phone or email, or existing clients can submit requests through our secure TrueValidate client portal. Our team will then guide you through the process, from service selection to candidate consent.
Our background check process involves collecting candidate information with their informed consent, verifying credentials directly with primary sources, cross-referencing against relevant databases, and providing detailed verified reports to clients through our secure portal.
Yes. We provide real-time tracking and periodic updates through our client dashboard or via email, ensuring you are always informed of the progress.
Absolutely. Validate Group operates in strict adherence to all relevant UAE laws and regulations, including those pertaining to data privacy and employment. We also maintain compliance with international best practices and data protection standards such as UAE Data Compliance (NESA), GDPR & ISO-27001 to ensure that all screening activities are conducted legally, ethically, and with utmost respect for individual rights and privacy.
  • Secure Client Portal: Encrypted access for all data submissions and report retrievals.
  • Data Encryption: All sensitive data is encrypted both in transit and at rest.
  • Access Controls: Strict internal policies limit access to authorized personnel only.
  • Regular Security Audits: Continuous monitoring and auditing of our systems for vulnerabilities.
Yes, obtaining explicit, informed consent from the candidate or subject is a fundamental requirement for conducting background checks, both ethically and legally. Validate Group provides clear consent forms and ensures that all necessary consents are obtained before initiating any checks.
In the event of discrepancies or adverse findings, Validate Group reports the factual information uncovered during the screening process. We adhere strictly to applicable laws and best practices, including providing candidates with an opportunity to review and dispute any information. We do not interpret or advise on the information; our role is to provide verified data for your informed decision-making.
No, Validate Group caters to businesses of all sizes, from SMEs to large enterprises. We offer flexible solutions that can be scaled to meet your specific needs, whether you have a single candidate or ongoing high-volume screening requirements.
Absolutely. We understand that different industries and roles have unique risk profiles and compliance requirements. Validate Group excels in creating bespoke screening packages tailored to your specific industry (e.g., finance, healthcare, aviation, education) and the particular requirements of individual positions within your organization.
Yes, we provide cost-effective bulk screening packages for high-volume hiring or vendor onboarding. Please reach out to our business team for special pricing and packages.
We provide both domestic and international verifications. Whether your candidate is based in the UAE, Asia, Europe, North America, or any other region, we have a global network of trusted sources across 150+ countries to conduct international checks.
Validate Verification Process is simple and easy, it is a 5-step process which includes Personal Info, Educational details, document upload, Summary and payment
The first step in obtaining your Recognition Certificate is to complete the degree verification process. This verification is facilitated directly by Validate Group. To begin, please ensure you have all your personal and educational documents ready, along with the UAE Pass application installed and activated on your mobile phone
If you do not already have a UAE Pass account, you can create one by visiting https://selfcare.uaepass.ae/. The website provides step-by-step instructions along with a QR code to download the UAE Pass application to your mobile device.
Personal information cannot be edited or updated through the Validate Portal. Any changes to your personal details must be made directly through your UAE Pass profile
Readable and Complete scan copies of the degree/transcripts are required along with id card copy (Id card should be the same through which applicant enrolled in the university/Institute, Name change proof (if current name differs from the educational doc) and another supporting document.
A Name Change Document serves as official proof of an individual’s change of name. If the name on your certificate does not match your passport, you are required to submit an official document issued by a government authority confirming the change. This may include a legal name change certificate, marriage certificate, birth certificate, legal endorsement letter, or a passport reflecting your previous name.
Attestation or stamping is not required for verification process. You only need to submit clear scanned copies of your original documents as issued by your university/Institute. Important: Other authorities in the UAE may require attested documents for purposes unrelated to the MOHESR Recognition process. If such attestation is required, you will need to coordinate directly with the relevant authority, as these requirements fall outside the scope of MOHESR and Validate Group.
Legal translation is required only If your documents are not in Arabic or English. If your degree and transcripts are in Arabic or English, select 'Yes' for 'Are your degree and transcripts in English or Arabic?' in the Education Detail section.
If any document is missing from your application, you will receive an email outlining the required document(s). Please follow the instructions provided in the email to submit the outstanding items OR you may submit the required document on the validate portal. Important: Applications with incomplete documentation will be placed on hold until all required documents are received.
You can track your application by visiting our application track feature on the website
The Degree Verification process is typically completed within 15 days after all required documents and information have been submitted. However, the actual turnaround time may vary depending on the responsiveness of your university. If any delays are expected due to unforeseen circumstances or if additional information is required, you will be informed promptly. To avoid delays, please ensure that all documents submitted are accurate and complete from the outset.
Yes, we can still proceed with the verification of your certificate; however, please note that the process may take longer than the standard timeframe.
Due to the confidential and sensitive nature of the validation and verification process, we are unable to disclose specific details of our communications. However, please be assured that all necessary parties have been contacted in accordance with the standards of the UAE Ministry of Higher Education and Scientific Research (MOHESR).
Once your degree verification is successfully completed, you will be redirected to the UAE Ministry of Higher Education and Scientific Research (MOHESR) portal to proceed with the second stage and obtain your official Certificate of Recognition.
The cancellation request submitted within 24 hours of application submission is acceptable. Please note that a non-refundable 10% of the application fee will be deducted from the amount eligible for refund.
Accreditations

Affiliations, Partners & Accreditations

Proudly affiliated with leading global organizations and industry bodies.